Best IPTV USA & Canada Service In 2026
VIPTVServer

Support Center

Contact support and submit a ticket

Use the form below for order questions, setup help, credentials, login issues, and app playback problems. Review the quick answers first because they cover the most common support requests.

Submit a support ticket

Keep it simple. Send the main details below and the support team will review your request as quickly as possible.

For faster support, include your order number, the email used at checkout, your device name, the app you are using, and a short description of the problem.

Before You Contact Us

Please review these quick answers first. They cover the most common issues and can save you time.

App not working?

Try another supported player first. Many playback issues are related to the app, not the subscription.

Didn’t receive credentials?

Check your inbox, spam, junk, and promotions folder. Also make sure you used the correct email at checkout.

Need setup help?

Please visit our installation guide before emailing support. Most devices can be set up in a few steps.

Open installation guide

Wrong login details?

Copy and paste your username, password, and portal exactly as sent. Avoid extra spaces or manual typing errors.

Support reminder

Please do not send multiple tickets for the same issue. Sending repeated requests may slow down response time for everyone.

Helpful links

Installation Guide Pricing Page Status Page

Frequently Asked Questions

Please read these answers before sending a support request.

I placed an order. When will I receive my subscription?+
Most orders are processed as quickly as possible. Please check your email inbox, spam, junk, and promotions folder. If you still do not see anything after a reasonable time, contact us and include your order number.
My app is not working. Does that mean my subscription is not working?+
Not always. In many cases, the issue comes from the player app and not the subscription itself. Please try another supported app such as TiviMate, IBO Player, or HOT Player.
Why do some or all channels show “No Information” in the EPG?+
EPG data is updated regularly, however some channels may not provide complete guide information. Most popular channels will display accurate and up-to-date schedules as expected. If this is your first time setting up IPTV, please allow a few minutes for the EPG to fully download and sync.
Do you provide apps with the subscription?+
No. We provide the IPTV subscription and login credentials. You can use any compatible player app supported by your device.
Live TV works, but movies or series do not work. What should I do?+
First, try a different player app. Some apps may have issues with VOD content while live channels continue to work normally. If there is a known issue, we will post an update on the status page.
I entered my login details and it says invalid. Why?+
Please double-check your username, password, and portal or server URL. Make sure everything is entered exactly as provided, with no extra spaces. Copying and pasting is recommended.
Can I use my subscription on more than one device?+
This depends on the package you purchased. Please use the number of devices included in your plan. Using more devices than allowed may cause connection issues.
Where can I find the installation guide?+
Please visit the Installation Guide page from the main menu. It includes setup steps for supported devices and apps.
I want faster support. What should I include in my email?+
Please include your order number, the email used at checkout, your device name, the app you are using, a short description of the problem, and a screenshot if possible.